Original Content- Business Upside
Companies in every sector are changing their methods of business and customer handling. They are going digital from in-person communication, and this transition demands companies to switch to AI-powered text-to-speech bots from rule-based ones.
Artificial intelligence has proven to be very useful in improving customer satisfaction. Furthermore, everyone knows the importance of customer satisfaction for higher revenues, and AI has made this job easy for companies.
How Chatbots work
Voice chatbots use vocal inputs and outputs to communicate. These chatbots utilize verbal language recognition technology to interact through conversation. Two types of voice bots are there. One is hybrid, mainly text-based but has a voice recognition layer. It supports both voice-based and text-based conversations. Another is the bot that operates via vocal communication only, like Google Assistant or Amazon Alexa. They operate from audio devices. However, these are general assistants. Now, the customer experience industry offers more specialized AI-powered voice chatbots.
Comments